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Terms and Conditions

Product Descriptions

Descriptions of products shown on the Website include approximate measurements. Colours shown on screen are reproduced as accurately as electronic processes allow. We try to ensure that our Website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors which may arise.

All our prices are shown in pounds sterling and include VAT, at the prevailing rate.

We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

Product Sizes & Colours

Our rugs are handmade, and rugs can vary in size by 10cm in width or length from the size shown.  Likewise, although natural dyes are used for accuracy, colours can vary slightly from rug to rug.  This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this.  If you require a rug of a specific size please contact us by telephone on 01780 239594 or by email at stamford@therugstudio.co.uk

Acceptance of your Order

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done, for example, if

  • your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system

  • payment has been made using a card not issued in a country we dispatch to, or not where the billing address is

  • there is an error on the website regarding the price or description of a product

  • the items ordered are no longer in stock, (our products are for sale within our studios and across other platforms)

  • we have tried contacting you about your order and have not heard back within a reasonable period of time; or

  • if the items you have ordered are unavailable for any other reason, you will be notified as soon as possible

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

Force Majeure

We are not liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation, or other cause beyond our reasonable control. This does not affect your statutory rights.

Refund/Exchange Policy

Please refer to our refund policy

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