At The Rug Studio we want you to be ecstatic with your purchase, so if you are not completely happy, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in it’s original condition. The Rug Studio will cover the cost of the return shipping within the UK, but charges may be incurred for shipping outside of the UK.
To return an item, you must first contact us via our email or telephone. We will then arrange for a specified courier to collect the item from you. Returns can be collected from your home, work or alternative address.
We recommend that you keep the original packaging of your order which will make the returning of items easier. If you no longer have the original packaging we can suggest alternatives or send you new packaging free of charge.